Billing Terms and Conditions

1. Introduction

These Billing Terms and Conditions (“Terms”) govern payment obligations and billing processes between The Prestige Den (“Company,” “we,” “us,” or “our”) and the customer (“Customer,” “you,” or “your”). By purchasing products from our website, you agree to be bound by these Terms.

These Terms apply to all purchases made through:

https://shopprestigeden.com

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2. Payment Terms

2.1 Pricing

Prices:
All prices are listed in United States Dollars (USD) and are subject to change without prior notice.

Taxes and Fees:
Prices do not include applicable sales tax or required government charges unless explicitly stated at checkout.

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2.2 Payment Methods

We accept the following payment methods:

Credit / Debit Cards

• Visa

• Mastercard

• American Express

• Discover

• Diners Club

Express Checkout Options

• Apple Pay

• Google Pay

• Shop Pay

All payments are subject to authorization and fraud screening.

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2.3 Payment Due Date

One-Time Purchases:
Payment is due in full at the time of checkout before an order is processed or shipped.

Orders will not be released for fulfillment until payment is successfully completed.

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3. Invoicing

Invoice Issuance:
Order confirmations and receipts are generated at the time of purchase.

Delivery Method:
Invoices and receipts are delivered electronically via email to the address provided at checkout.

Customer Responsibility:
You are responsible for ensuring billing and contact information is accurate and current.

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4. Disputed Charges

Notification Period:
If you believe a billing error occurred, you must notify us within 15 days of the transaction date.

Submit Disputes To:
support@shopprestigeden.com

Include:

• Order number

• Transaction date

• Description of the issue

Resolution:
We will investigate and respond as promptly as possible.

Filing a chargeback without first contacting us may delay resolution.

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5. Refunds and Credits

Refunds and credits are governed by our Return and Refund Policy.

Processing Time:
Approved refunds are issued to the original payment method within 5–10 business days after approval and inspection (if applicable).

Bank posting times vary by provider.

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6. Taxes

Customer Responsibility:
You are responsible for applicable sales taxes and similar transaction taxes required by law.

Taxes are calculated at checkout based on shipping destination and current regulations.

Tax Exemption:
If you are tax-exempt, you must provide valid exemption documentation before purchase. Exemptions cannot be applied retroactively after payment.

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7. Billing Errors

Corrections:
If we discover a billing error, we will correct it promptly.

Overcharges:
Any verified overcharge will be refunded or credited.

Undercharges:
If an undercharge occurs, we reserve the right to invoice and collect the remaining balance before order release or continued service.

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8. Payment Security

Secure Processing:
Payments are processed through Shopify Payments and authorized processing partners.

Card Storage:
We do not store full credit card numbers on our servers.

Security Standards:

• PCI DSS compliant processors

• SSL encrypted transactions

• Fraud monitoring and verification checks

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9. Changes to Billing Terms

We may update these Billing Terms and Conditions at any time.

Effective Date of Changes:
Changes become effective upon posting on our website.

Continued purchases after updates constitute acceptance of revised Terms.

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10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages related to billing or payment processing.

• Maximum liability related to billing claims is limited to the amount paid for the specific order involved.

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11. Governing Law and Venue

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Any legal action must be brought in the courts located in California, United States.

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12. Contact Information

For billing questions or concerns:

The Prestige Den
3920 Eliopulos Ranch Dr
Palmdale, CA 93551
United States

Email: support@shopprestigeden.com
Phone: 661-480-9728
Website: https://shopprestigeden.com

Customer Service Hours:
Monday–Friday
9:00 AM – 5:00 PM Eastern Time
Response Time: 24–48 business hours

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13. Entire Agreement

These Billing Terms and Conditions, together with our:

• Terms of Service

• Privacy Policy

• Return and Refund Policy

constitute the complete agreement regarding billing matters and supersede prior understandings.

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Acknowledgment

By making a purchase, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.