Return and Refund Policy

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through The Prestige Den website located at:

https://shopprestigeden.com
(the “Website”).

2. Contact Information

For questions about returns or refunds, please contact Customer Service:

The Prestige Den
3920 Eliopulos Ranch Dr
Palmdale, CA 93551
United States

Email: support@shopprestigeden.com
Phone: 661-480-9728

Customer Service Hours:
Monday–Friday
9:00 AM – 5:00 PM Eastern Time
Response Time: 24–48 business hours

3. Return Eligibility

Customers in the United States may request a return within 30 days of delivery, subject to the conditions below.

3.1 Conditions for Return

To be eligible:

Item must be unused and undamaged
Item must be in original packaging
All parts, accessories, manuals, and inserts must be included
Proof of purchase or order number is required
Item must not be listed as non-returnable (see Section 7)

4. Return Process

4.1 Initiating a Return

To start a return:

Contact us within 30 days of delivery
Email: support@shopprestigeden.com
Phone: 661-480-9728
Provide order number and reason for return

If approved, we will provide:

Return instructions
Return authorization (RMA) if required
Return shipping label if applicable

Returns sent without authorization may be refused.

4.2 Preparing Your Return

Repack item securely in original packaging
Include all components and accessories
Include return authorization details
Use the provided label if issued

4.3 Shipping the Return

Ship within 7 days of return approval
Use a trackable shipping method
Freight items must follow scheduled pickup instructions if provided

5. Return Shipping Costs

Covered by The Prestige Den when:

Item is damaged
Item is defective
Wrong item was sent
Shipping damage occurred

Customer responsible when:

Return is due to change of mind
Item is not defective
Item matches order description

Freight return costs for large furniture or equipment may be deducted from refunds if the return is not due to our error.

6. Specific Return and Refund Conditions

6.1 Change of Mind Returns

Eligible if:

Requested within 30 days
Item unused and in original packaging

Refund:
Refund issued minus 25% restocking fee and any applicable return freight costs.

6.2 Defective or Damaged Goods

Provide:

Photos of packaging and product
Description of issue

We will offer:

Replacement, repair, or
Full refund
Return shipping covered by us

6.3 Incorrect Product Received

If we sent the wrong item:

Contact us promptly
We cover return shipping
Correct item will be shipped or refunded

6.4 Product Not Delivered

If your order does not arrive within the expected delivery window:

Contact us
We will open a carrier investigation
If confirmed lost: replacement or full refund provided

6.5 Order Cancellation

Before shipment:
Full refund available.

After shipment:
Must follow return process. Shipping and restocking fees may apply.

7. Non-Returnable Items

The following are not eligible for return:

Custom or made-to-order products
Personalized items
Special-order furniture or equipment
Clearance or final sale items
Gift cards
Opened hygiene or personal-use items
Installed or assembled products
Used seating or furniture

Product pages may list additional non-returnable conditions.

8. Refunds

8.1 Refund Approval

Refunds are issued after:

Return is received
Item is inspected
Eligibility confirmed

You will receive an email notification of approval or denial.

8.2 Refund Processing

Issued to original payment method
Processed within 5–10 business days after approval
Bank posting time varies by provider

8.3 Partial Refunds May Apply If:

Item shows use or damage
Parts are missing
Packaging is not original
Return is late
Freight return costs apply

9. Exchanges

We replace items when:

Damaged
Defective
Incorrect item sent

Contact: support@shopprestigeden.com

Exchange shipping is covered when due to our error.

10. Timelines Summary

Return request window: 30 days from delivery
Ship return after approval: within 7 days
Refund processing: 5–10 business days after inspection
Bank posting time: varies

11. Legal Rights

This policy does not limit any consumer rights available under applicable United States law.

12. Questions and Support

For additional help: