Cancellation Policy

Order Cancellation Policy

At The Prestige Den, we understand that sometimes plans change. We aim to make the order cancellation process as simple and hassle-free as possible.

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Before Shipment

If you wish to cancel your order, please contact us as soon as possible after placing it.

If your order has not yet shipped or entered freight scheduling, we can typically:

• Cancel the order

• Issue a full refund to your original payment method

Because some items are specialty, made-to-order, or fulfilled quickly through suppliers, cancellation windows may be short.

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After Shipment

If your order has already shipped, been released to a carrier, or entered freight scheduling:

• The order can no longer be canceled

• You may request a return instead

• The return will be handled under our Return & Refund Policy

• Restocking fees and return shipping or freight charges may apply depending on the product type

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Custom and Special-Order Items

Orders for the following may not be eligible for cancellation once production or fulfillment begins:

• Custom or made-to-order products

• Personalized items

• Special-order furniture or equipment

• Bulk or commercial orders

If cancellation is still possible, applicable supplier cancellation fees may be deducted from your refund.

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How to Request a Cancellation

Please contact us immediately with:

• Your full name

• Order number

• Order date

Contact:

Email: support@shopprestigeden.com
Phone: 661-480-9728

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Processing of Cancellation Refunds

Approved cancellations are refunded to the original payment method.

• Processing time: 5–10 business days

• Bank posting times may vary

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Contact Information

The Prestige Den
3920 Eliopulos Ranch Dr
Palmdale, CA 93551
United States

Phone: 661-480-9728
Email: support@shopprestigeden.com

Customer Service Hours:
Monday–Friday
9:00 AM – 5:00 PM Eastern Time
Response Time: 24–48 business hours