Shipping Policy

1. Introduction

At The Prestige Den ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website at https://shopprestigeden.com.

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2. Shipping Destinations

Countries We Ship To:

• United States (Domestic shipping only at this time)

Future Expansion:
We are continually evaluating additional shipping regions. Please check back regularly for updates.

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3. Shipping Costs

Domestic Shipping (United States):

• Free standard shipping on all orders

Freight / Oversized Items:
Large items such as furniture, theater seating, arcade machines, and specialty equipment may ship via LTL freight. Freight shipping is included unless otherwise clearly stated on the product page.

No Hidden Fees:
All shipping costs (if any apply to specialty situations) are calculated and shown at checkout. There are no hidden handling charges.

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4. Order Processing Time

Processing Time:
Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Order Cut-Off Time:
Orders placed before 2:00 PM Eastern Time begin processing the same business day.

Weekend and Holiday Orders:
Orders placed on weekends or holidays will be processed on the next business day.

Custom / Built-to-Order Products:
Some specialty or custom items may require additional processing time. Estimated timelines will be noted on the product page when applicable.

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5. Estimated Delivery Time

Domestic Shipping (United States):

• Standard Shipping: 3–7 business days after processing

• Freight Deliveries: 7–14 business days after processing

Delivery Notes:
Delivery times are estimates and may vary due to weather, carrier delays, supply chain issues, or scheduling requirements for freight delivery.

Freight carriers may contact you to schedule a delivery window for large items.

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6. Shipping Methods and Carriers

Parcel Carriers May Include:

• USPS

• UPS

• FedEx

LTL Freight Carriers May Include:

• FedEx Freight

• Old Dominion

• XPO Logistics

• Estes Express

• Or similar reputable freight carriers

Tracking:
All shipped orders include tracking information sent via email once the order leaves our facility or supplier.

Insurance:
Shipments are insured against loss or damage in transit. Please report any issues promptly.

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7. Order Tracking

Tracking Information Provided:
Once your order ships, you will receive an email with:

• Tracking number

• Carrier name

• Tracking link

How to Track:
Use the tracking link in your shipping confirmation email or visit the carrier’s website and enter your tracking number.

Need Help?:
If you need assistance tracking your order, please contact customer support.

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8. Delivery Issues

8.1 Delayed or Lost Packages

If your order is delayed beyond the estimated timeframe, contact us at:

support@shopprestigeden.com
661-480-9728

If tracking shows delivered but you cannot locate the package:

• Verify the shipping address

• Check with neighbors or building management

• Check around delivery areas

• Contact us for assistance

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8.2 Damaged Packages

If your package arrives damaged:

• Take clear photos of the packaging and product

• Keep all packaging materials

• Contact us within 7 days of delivery

We will work with you to arrange a replacement, repair, or refund depending on the situation.

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9. Missing Items

If items are missing from your shipment:

• Contact us within 7 days of delivery

• Provide your order number and item details

We will investigate and resolve the issue by shipping replacements or issuing a refund where appropriate.

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10. Returns and Refunds (Shipping Related Summary)

• Returns are accepted within 30 days of delivery unless otherwise noted

• Items must be unused and in original packaging

• Some oversized or custom items may have different return conditions

• Return shipping for approved returns is covered when the issue is due to damage, defect, or fulfillment error

For full details, please see our Returns & Refund Policy page.

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11. Incorrect Address

Address Accuracy:
Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.

Returned Shipments:
If an order is returned due to address error:

• We will contact you to reship

• Additional shipping charges may apply

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12. Contact Information

If you have shipping questions or delivery concerns, please contact:

The Prestige Den
3920 Eliopulos Ranch Dr
Palmdale, CA 93551
United States

Email: support@shopprestigeden.com
Phone: 661-480-9728

Customer Service Hours:
Monday–Friday
9:00 AM – 5:00 PM Eastern Time

Response Time: 24–48 business hours

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13. Changes to This Shipping Policy

We may update this Shipping Policy at any time. Changes take effect immediately upon posting to the website. Please review periodically.